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24 hours a day 45 Kalanchevskaya Street, Moscow WhatsApp (8:00-22:00)
24/7
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+7 800 302 5576 for calls from mobile and other phones in Moscow and the Moscow region
24/7 24 hours a day

FAQ

Frequently asked questions

  1. How much does an ambulance call cost?
    The calculation is fairly complicated and depends on the location of the patient. We recommend that you call +7 495 104 8605 to clarify the cost of an ambulance call.
  2. How much does hospitalization cost at GMS?
    Hospital stays at GMS generally cost between 14,000 and 18,000 rubles, depending on the patient’s specific treatment needs.
  3. Which insurance companies do you work with?
    We work with the majority of the top 100 companies offering private medical insurance.
  4. What are the qualifications of your doctors?
    Our doctors all speak at least one foreign language in addition to Russian. You can read about each specialist’s qualifications in the The Team section.
  5. Up to which week of pregnancy do you perform abortions?
    Up to 12 weeks.
  6. What services are included in a doctor’s appointment at GMS?
    The doctor will ask about your health complaints and symptoms, review your medical history, and perform a physical examination. Then, tests and evaluations will be ordered, the results checked, and treatment prescribed.
  7. Why do you have such a complicated pricing system?
    This is due to the various payment terms and conditions in the contracts we have with our numerous business partners, which require settlement from between 5 days and 6-8 months after an invoice is forwarded. The faster a patient completes payment for their medical treatment, the lower the cost. For example, patients who pay in cash or by credit card receive a discount of 30%.
  8. Why do you require a patient’s passport for the medical services agreement? Can a driver license be used instead?
    Medical services agreements can be concluded with the patient’s driver license, but a passport is required for things like personal income tax deductions and for certain other services offered at GMS Hospital.
  9. Why do you need a copy of my credit card, if my insurance company is paying? Why do I need to specify my bank card’s security code when completing the permission form for withdrawing funds from a bank card?
    Since August 2016, a copy of your credit card is not needed if your insurance company is paying for the treatment. This requirement now applies only to tourists.
  10. Do you have operating rooms and an intensive care unit in your clinic? Do you have an inpatient facility?
    Our clinic has three operating rooms. The intensive care unit has a capacity of six patients. Our inpatient ward has single and double luxury-class rooms.
  11. Do you have your own dedicated parking?
    Yes, we provide parking for patients undergoing inpatient treatment. Patients who are being treated on an outpatient basis are requested to use municipal parking (there are usually plenty of available parking spaces nearby).
  12. Is there a ramp for patients who cannot climb stairs?
    All GMS facilities have implemented the urban concept of a barrier-free environment. We have wheelchair ramps for access from the street, and elevators for moving patients between floors.
  13. How can I get a tax deduction certificate from the clinic? What documents are needed for this? How much time is required to issue the documents?
    To obtain a certificate of payment for medical services, you must provide copies of the following documents: the payer's passport, the payer's TIN certificate, the patient's passport, marriage and/or birth certificates (when paying for relatives (spouse, parents, children under 18), and invoices and checks received when paying for medical services. All copies must be provided to GMS reception. The tax deduction certificate and other documents will be prepared within 5-7 business days, after which the payer will be informed by phone or email.
  14. What is the advantage of the deposit service at GMS?
    The advantage is that you do not need to have money with you every time you come to the clinic. If a family receives medical care under one contract, for example, elderly relatives will not be burdened with payment issues each time they come in for treatment. A nanny who brings a child in for an examination will not have to be involved in financial matters. Also, clients who use the deposit service receive an additional discount of 5 to 20%.
  15. What is the advantage of the annual treatment program at your clinic?
    The benefits of the annual treatment program at GMS are as follows. You pay a fixed amount for the program, and you use the medical services included in the program throughout the year. This amounts to a savings of between 30% and 70%, and you will not be affected by changes in prices for services. Your family doctor or pediatrician at the clinic will have all the information about your health, and can monitor you and your family members for an extended period of time. You also receive high-quality medical care without a compulsory medical insurance policy or residence permit, and round-the-clock medical consultation from the on-call doctor at the clinic.
  16. When a patient schedules a gastroscopy examination in our clinic, why are HIV and hepatitis tests not required? How do you sterilize endoscopes?
    All clinics of the Global Medical System group of companies are guided by Federal Law 323 "On the Principles of Health Protection for Citizens in the Russian Federation." This law establishes the principle of “the priority of the patient in the provision of medical care." In the West, this principle is known as "patient first". This means that we place the highest priority on the health of each individual patient. We comply with all quality standards of medical care. The quality of medical care stands on 4 “pillars”: optimality, patient safety, the availability of medical care, and patient satisfaction. The insistence on blood tests for HIV and hepatitis B or C before scheduling a patient for gastroscopy would be in conflict with medical quality standards and with the principle of the priority of the patient in the provision of medical care. First of all, such a requirement does not represent optimal medical care, as the presence or absence of infection in a patient undergoing endoscopy has no effect on the result of the examination. Secondly, such a requirement would decrease the availability of medical care, since first you would have to perform the tests and obtain the result before you could schedule the endoscopy. Time would be wasted, as the problem for which the endoscopy was prescribed would remain. Moreover, a patient with HIV or hepatitis C may require an endoscopy, which we cannot refuse. These blood tests would also be unsafe, as drawing blood from such patients could lead to complications ranging from fainting to injury. This would decrease the satisfaction of patients, as they would not understand why such tests are required; this would make it more difficult for the patient to go to the doctor, and make medical care more expensive. As for the sterilization of endoscopic equipment, it consists of several stages: mechanical cleaning, washing in a disinfecting solution, high-level disinfection, drying, and disinfection control. All these processes are performed automatically, i.e. by automatic washers for endoscopes, made by leading world manufacturers. There is no manual washing of endoscopes in our clinic, so the risk of error is minimal. Following each endoscopy examination, the endoscope is cleaned and disinfected against all potential viral or microbial infections. This is a normal, generally accepted procedure that is in full compliance with sanitary rules, regulations and standards.